GENERAL TERMS AND CONDITIONS OF SALE

• 1.1. These general terms and conditions of sale (“T&C”) govern the sale of products (“Product(s)”) on the website https://sahranko.com/ (“Site”) by Formeight di Sahra N’kounkou, with registered office at Via Bersaglieri d’Italia 13, 16126 Genoa (GE), Italy, registered at the Chamber of Commerce of Genoa, VAT number / Partita IVA IT10694260968, email info@sahranko.com, telephone +39 3342852120 (hereinafter also “the Seller” or “Sahra.Nko”).

• 1.2. The Customer must carefully read these T&C before making any purchase. Use of the Site implies acceptance of these terms.

• 1.3. These T&C do not govern the sale of products by third parties accessible via links or banners on the Site.

2 – CUSTOMERS OF THE SITE

• The sale of Products is reserved exclusively to the “Customer”, defined as:

  • a) A “consumer” (a natural person acting for purposes unrelated to professional activity).

  • b) A person of legal age (over 18 years old).

• 2.1. The Customer is responsible for the accuracy of the information provided during registration.

3 – PRODUCTS

• The essential characteristics and illustrative images are presented in each product sheet. Slight differences may appear depending on the screens used.

• 3.1. Sahra.Nko shall not be liable for minor differences between the delivered product and its image on the Site.

4 – PRICES

• Prices are in euros, inclusive of taxes, but exclude shipping costs.

• 4.1. The final price must be verified before the order is confirmed.

5 – DELIVERY AND SHIPPING COSTS

• Delivery is carried out via courier (FedEx, DHL, or UPS) to the indicated address.

• 5.1. Shipping is free for Europe (Zones A and B). Zone C: €25. Zone D: €35.

• 5.2. The maximum legal delivery period is 30 days.

6 – PURCHASE PROCESS

• Registration is required to facilitate the purchase.

• 6.1. The process includes: selection in the cart, address confirmation, payment choice, and final validation.

• 6.2. Clicking “PAY NOW” obligates the Customer to pay the total amount.

7 – PAYMENT METHODS

• Accepted payments: Credit cards or PayPal.

• 7.1. Transactions are secure and encrypted by the banking institution.

• 7.2. Payment with Alma: Payment in 3 or 4 installments is available for purchases between €50 and €2,000.

• 7.3. Scalapay: If you buy with Scalapay, you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be assigned to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize such assignment.

8 – SHIPPING

• Products are delivered to the address provided. The Customer must check the condition of the package upon receipt.

9 – RIGHT OF WITHDRAWAL

• The Customer has 14 days to withdraw after receipt.

• The decision must be notified via an explicit declaration to the registered office address in Genoa.

• 9.1. The refund includes the price and standard shipping costs. Return shipping costs remain the responsibility of the Customer.

10 – COMPLAINTS

• In case of a damaged or non-conforming product, contact info@sahranko.com by sending photos.

11 – LEGAL WARRANTY

• Products are covered by a 24-month conformity warranty.

12 – APPLICABLE LAW AND JURISDICTION

• The contract is subject to Italian law.

• 12.1. In the event of a dispute, the competent court is that of the consumer's place of residence or the Court of Genoa.

Article 15 – CUSTOMER SERVICE For any information or questions regarding an order, customer service is at your disposal:

• BY EMAIL: info@sahranko.com

• BY CHAT: Directly via our chat on the site

• BY WHATSAPP: Send us a message at +33 6 68 25 34 64