Shipping Policy
At Sahra.Nko, we provide reliable and fast worldwide shipping through our trusted logistics partners, UPS and DHL Express. Below, you’ll find detailed information about our shipping zones and policies.
Order Processing
- All orders are processed and shipped within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Zones and Fees
Europe
Countries included: France, Germany, Italy, Spain, Netherlands.
- Shipping Fee: Free (2–4 business days).
Rest of Europe
Countries included: All other European countries not mentioned above include United Kingdom and Switzerland.
- Shipping Fee: €25 (3–5 business days, managed by DHL Express).
North America
Countries included: United States, Canada.
- Shipping Fee: €25 (3–5 business days, managed by DHL Express).
Asia and Middle East
Countries included: Japan, South Korea, Singapore, Hong Kong, United Arab Emirates.
- Shipping Fee: €35 (3–5 business days, managed by DHL Express).
Rest of the World (ROW)
Countries included: All destinations outside the regions listed above.
- Shipping Fee: €45 (5–7 business days, managed by DHL Express).
Free Shipping
- Free shipping is available for all orders over €350, regardless of destination.
Customs and Duties
Please note the following regarding customs charges:
- Sahra.Nko is not responsible for any customs charges that may occur.
- If you are based in the European Union, please be aware of the new customs charges before purchasing.
Important Notes on Customs Charges:
- If you refuse to pay the customs charge, you will not be refunded for the shipping cost or the customs charge when we receive the parcel back.
- You will also be responsible for the return cost of the parcel.
We recommend that you check local customs regulations before purchasing to avoid unexpected charges.
Order Tracking
Once your order is shipped, you will receive a tracking number to monitor its progress in real time via our website or directly with the carrier.
Customer Service
For any questions regarding shipping or tracking, our team is here to assist you:
- Email: info@sahranko.com
- Phone: +33 6 68 25 34 64
- Live Chat: Available on our website for real-time assistance.
We are committed to responding within 24 business hours.
Important Notes
- Delivery times are indicative and may vary due to customs procedures or local conditions.
- For specific inquiries regarding destinations not mentioned, please contact us.