At Sahra.Nko, elegance is never compromised. For an additional $10, we offer parcel protection that covers loss, damage, or theft during transit.

What is covered:

• Loss of the parcel (not delivered within 10 business days)
• Damage upon arrival rendering the item unusable
• Theft during transit (must be documented)

What is not covered:

• Used items or returns without original packaging
• Incorrect delivery addresses provided by the customer
• Orders not protected at the time of checkout

Shipping partners:

All protected parcels are shipped via UPS Express or DHL Express. Orders are dispatched from Italy within 48 business hours and include full tracking.

How to submit a claim:

1. Take clear photographs of the parcel (inside and outside), and of the damaged item, if applicable
2. Send the documentation to info@sahranko.com or contact us via WhatsApp at +33 6 68 25 34 64
3. Our team will handle the claim process directly with the shipping carrier

Processing time: 7 to 10 business days

Guaranteed refund: Up to €5,000 in the event of confirmed loss or damage

Full insurance conditions available here